Representante de Servicio al Cliente - Soporte de Seguros en CDMX

Placements24; Nice; Hybride; EUR 9 600 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Paid time off

Résumé du poste

Placements24 is seeking an empathetic and efficient Customer Service Representative for our insurance client in Mexico City. The role handles policy inquiries, claims support, billing questions, and general service issues with a focus on customer experience.

Hybrid role requiring some days in the Mexico City office; strong Spanish communication, patience and problem-solving are essential to deliver outstanding service and support to clients.

Qualifications

• Prominent customer-service experience, preferably in insurance/financial services.
• Strong verbal and written communication in Spanish.
• Patience, empathy and a customer-first attitude.

Responsabilités

• Respond to inquiries via phone, email and chat promptly and professionally.
• Provide accurate policy, coverage and billing information.
• Assist with filing claims and guide customers through the process.
• Resolve issues and escalate complex cases as needed.
• Maintain detailed records in the CRM system.
• Educate customers on products and services and identify improvement opportunities.
• Follow company policies and service standards and collaborate with team members.

Connaissances

Empathy

Excellent communication

Spanish fluency

Active listening

Problem-solving

Customer-centric

Formation

High school diploma or equivalent

Outils

CRM software

Office applications

Description du poste

About the Role

Our client, a leading insurance provider dedicated to exceptional customer experiences, is looking for an empathetic and efficient Representante de Servicio al Cliente to join their vibrant team in Mexico City, CDMX . In this vital role, you will be the primary point of contact for clients seeking assistance with their insurance policies, inquiries, and support needs. You will handle a variety of customer interactions, including policy clarifications, claims support, billing inquiries, and general customer service issues. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine desire to help others. This position operates on a Hybrid model, allowing for a combination of remote work and in-office collaboration at our Mexico City location, providing both flexibility and team interaction.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding insurance policies, coverage details, and billing procedures. Assist customers with filing claims and guide them through the claims process. Resolve customer issues and complaints effectively, escalating complex cases to appropriate departments when necessary. Maintain detailed records of customer interactions and transactions in the CRM system. Educate customers on product offerings and available services. Identify opportunities to enhance the customer experience and provide feedback for service improvement. Adhere to company policies, procedures, and service standards. Collaborate with team members and supervisors to achieve departmental goals. Contribute to a positive and supportive team environment.

Requirements

Previous experience in customer service, preferably within the insurance or financial services industry. Excellent verbal and written communication skills in Spanish. Strong active listening and problem-solving abilities. Patience, empathy, and a customer-centric attitude. Proficiency with CRM software and standard office applications. Ability to multitask and manage time effectively in a fast-paced environment. High school diploma or equivalent; further education or certifications are a plus. Familiarity with insurance terminology and products is advantageous. Ability to work effectively in a Hybrid setting, with scheduled days in our Mexico City office. A commitment to providing outstanding customer service.

Benefits

This Full-time position offers a competitive salary, performance incentives, and a comprehensive benefits package including health insurance, life insurance, and paid time off. Our client provides extensive training on insurance products and customer service best practices. Employees benefit from a supportive team atmosphere and opportunities for career growth within the company. The Hybrid model in Mexico City supports work-life balance, offering a mix of remote flexibility and collaborative in-office experiences.