Asesor de Servicio al Cliente - Seguros (Hybrid)

Placements24; Nice; Hybrid; EUR 9,600 - 15,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Job summary

Placements24 is seeking an empathetic and efficient Customer Service Representative for our insurance client in Mexico City. The role handles policy inquiries, claims support, billing questions, and general service issues with a focus on customer experience.

Hybrid role requiring some days in the Mexico City office; strong Spanish communication, patience and problem-solving are essential to deliver outstanding service and support to clients.

Qualifications

• Prominent customer-service experience, preferably in insurance/financial services.
• Strong verbal and written communication in Spanish.
• Patience, empathy and a customer-first attitude.

Responsibilities

• Respond to inquiries via phone, email and chat promptly and professionally.
• Provide accurate policy, coverage and billing information.
• Assist with filing claims and guide customers through the process.
• Resolve issues and escalate complex cases as needed.
• Maintain detailed records in the CRM system.
• Educate customers on products and services and identify improvement opportunities.
• Follow company policies and service standards and collaborate with team members.

Skills

Empathy

Excellent communication

Spanish fluency

Active listening

Problem-solving

Customer-centric

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

Placements24 is seeking an empathetic and efficient Customer Service Representative for our insurance client in Mexico City. The role handles policy inquiries, claims support, billing questions, and general service issues with a focus on customer experience.

Hybrid role requiring some days in the Mexico City office; strong Spanish communication, patience and problem-solving are essential to deliver outstanding service and support to clients.