Especialista en Servicio al Cliente (Seguros)

Placements24; Nice; Hybrid; EUR 14,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Hybrid work model with Mexico City in‑

Job summary

WhatJobs Direct is seeking a dedicated Customer Service Specialist to support clients with insurance policies. You will handle inquiries via phone, email, and chat, provide policy information, and guide customers through claims while maintaining CRM records.

This hybrid role requires collaboration with internal teams and presence in the Mexico City office as needed. The ideal candidate has strong communication skills in Spanish, empathy, and problem-solving abilities, with prior

Qualifications

• Experience in customer service, preferably in insurance or financial services.
• Excellent verbal and written Spanish communication skills.
• Strong active listening and problem-solving abilities.
• Patient, empathetic, and customer-centric attitude.
• Proficient with CRM software and basic computer applications.
• Hybrid work model with presence in the Mexico City office as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding policies, claims, and billing.
• Provide clear and accurate information about products, services, and procedures.
• Resolve customer complaints and issues efficiently and escalate when necessary.
• Assist customers with policy changes, updates, and cancellations.
• Guide customers through the claims process and provide updates on claim status.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Adhere to service level agreements and company quality standards.
• Collaborate with internal departments to resolve customer issues promptly.
• Contribute to a positive and supportive team environment.

Skills

Customer service

Spanish language

Active listening

Empathy

CRM software

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct , is seeking a dedicated and empathetic Especialista en Servicio al Cliente to join their team in Mexico City . This role is vital for ensuring our clients receive outstanding support and assistance regarding their insurance policies. The successful candidate will handle inquiries, resolve issues, and provide information about products and services in a professional and timely manner. This is a hybrid position, offering a balance between remote work flexibility and in-office collaboration. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving ability. You will be the first point of contact for many clients, making your role crucial to maintaining customer satisfaction and loyalty. We are looking for individuals who are passionate about helping others and committed to delivering exceptional service experiences within the insurance sector.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies, claims, and billing.
• Provide clear and accurate information about products, services, and procedures.
• Resolve customer complaints and issues efficiently and effectively, escalating when necessary.
• Assist customers with policy changes, updates, and cancellations.
• Guide customers through the claims process and provide updates on claim status.
• Maintain accurate customer records and document all interactions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Adhere to service level agreements and company quality standards.
• Collaborate with internal departments to resolve customer issues promptly.
• Contribute to a positive and supportive team environment.

Requirements

• Previous experience in customer service, preferably within the insurance or financial services industry.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and basic computer applications.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• High school diploma required; some college education or relevant certifications are a plus.
• Ability to work effectively in a hybrid model, requiring presence in the Mexico City office as needed.
• Detail-oriented and organized.
• Proactive and willing to learn new products and procedures.

Benefits

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package. This hybrid role provides the flexibility of remote work combined with the structure and camaraderie of an office environment in Mexico City . Opportunities for professional development and career growth within the company are available. Join a dedicated team focused on providing excellent customer support in the insurance industry. Work-life balance is encouraged. This is a great opportunity to build a career in customer service within a reputable organization.