Especialista en Servicio al Cliente — Seguros (Híbrido)

Placements24; Nice; Hybride; EUR 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonuses

Hybrid work model with Mexico City in‑

Résumé du poste

WhatJobs Direct is seeking a dedicated Customer Service Specialist to support clients with insurance policies. You will handle inquiries via phone, email, and chat, provide policy information, and guide customers through claims while maintaining CRM records.

This hybrid role requires collaboration with internal teams and presence in the Mexico City office as needed. The ideal candidate has strong communication skills in Spanish, empathy, and problem-solving abilities, with prior

Qualifications

• Experience in customer service, preferably in insurance or financial services.
• Excellent verbal and written Spanish communication skills.
• Strong active listening and problem-solving abilities.
• Patient, empathetic, and customer-centric attitude.
• Proficient with CRM software and basic computer applications.
• Hybrid work model with presence in the Mexico City office as needed.

Responsabilités

• Respond to customer inquiries via phone, email, and chat regarding policies, claims, and billing.
• Provide clear and accurate information about products, services, and procedures.
• Resolve customer complaints and issues efficiently and escalate when necessary.
• Assist customers with policy changes, updates, and cancellations.
• Guide customers through the claims process and provide updates on claim status.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Adhere to service level agreements and company quality standards.
• Collaborate with internal departments to resolve customer issues promptly.
• Contribute to a positive and supportive team environment.

Connaissances

Customer service

Spanish language

Active listening

Empathy

CRM software

Formation

High school diploma

Outils

CRM software

Description du poste

WhatJobs Direct is seeking a dedicated Customer Service Specialist to support clients with insurance policies. You will handle inquiries via phone, email, and chat, provide policy information, and guide customers through claims while maintaining CRM records.

This hybrid role requires collaboration with internal teams and presence in the Mexico City office as needed. The ideal candidate has strong communication skills in Spanish, empathy, and problem-solving abilities, with prior