Rental Sales Pro: Elevate Service & Boost Sales

Europcar Group; Bordeaux; Hybrid; EUR 21,000 - 27,000; Full time

Job summary

Europcar Mobility Group is seeking a Rental Sales Agent to welcome customers at the counter, process reservations, and close sales while delivering an outstanding rental experience. You will promote optional coverage, upgrades, and additional services to maximize revenue, ensuring accurate transactions and high customer satisfaction.

The role is entry-level, ideal for individuals who thrive in a fast-paced environment and are passionate about service and sales, with opportunities for development

Qualifications

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service
• Ideal Experience: Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point-of-sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus

Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

Job description

Europcar Mobility Group is seeking a Rental Sales Agent to welcome customers at the counter, process reservations, and close sales while delivering an outstanding rental experience. You will promote optional coverage, upgrades, and additional services to maximize revenue, ensuring accurate transactions and high customer satisfaction.

The role is entry-level, ideal for individuals who thrive in a fast-paced environment and are passionate about service and sales, with opportunities for development