Remote Travel Support Specialist

Sawmilldcllc; Paris; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

100% remote

Full training

Growth opportunities

Travel-related perks

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips in a 100% work-from-home role. You will handle inquiries via email, phone, and chat, support itinerary changes, and ensure a smooth, confident travel experience.

Ideal candidates are well organized, have strong communication skills, enjoy helping others, and can work independently in a remote setup while learning new systems quickly. Travel perks apply.

Qualifications

• Excellent written and verbal communication.
• Experience in travel, hospitality, call center, or support roles preferred.
• Able to learn new systems quickly and work independently.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Remote work

Independent worker

Job description

About the job Remote Travel Customer Representative

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

Assist clients remotely via email, phone, and messaging platforms

Answer travel-related inquiries in a clear, professional, and friendly manner

Support itinerary updates, cancellations, changes, and special requests

Provide guidance on destinations, travel requirements, and agency procedures

Monitor upcoming trips and proactively communicate with clients when needed

Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

Strong written and verbal communication skills

Customer service experience (travel, hospitality, call center, or support roles preferred)

Highly organized, dependable, and detail-oriented

Comfortable working independently in a remote environment

Able to learn new systems, tools, and processes quickly

Passionate about travel and helping others travel with confidence

What We Offer

100% remote, work-from-home position

Full training and ongoing support

Growth opportunities within a travel-focused company

Access to travel-related perks and industry discounts

Supportive and collaborative remote team environment