Remote Travel Support Specialist

Sawmilldcllc; Marseille; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Comprehensive training

Growth opportunities

Travel industry discounts

Collaborative remote team

Job summary

Sawmilldcllc in France is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role makes you the main contact before, during, and after trips to ensure a smooth and positive experience.

You will respond to inquiries by email, phone, and messaging, help with itinerary changes or cancellations, and provide clear information on destinations and booking processes—while working independently in a flexible remote setup.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service (travel/hospitality preferred).
• Highly organized, dependable, and detail-oriented.
• Ability to work independently in a fully remote role.
• Quick learner of new systems and booking platforms.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries promptly and professionally.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Job description

Sawmilldcllc in France is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role makes you the main contact before, during, and after trips to ensure a smooth and positive experience.

You will respond to inquiries by email, phone, and messaging, help with itinerary changes or cancellations, and provide clear information on destinations and booking processes—while working independently in a flexible remote setup.