Remote Travel Concierge & Customer Experience Specialist

Manatal; Paris; Remote; EUR 29,000 - 46,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Access to travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

In this client-facing role you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, coordinate itineraries, and maintain accurate documentation in the booking systems while

Qualifications

• Experience in customer service in travel, hospitality, or service-related fields preferred.
• Detail-oriented with strong organizational skills.
• Able to learn new systems and booking platforms quickly.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel interest

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

In this client-facing role you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, coordinate itineraries, and maintain accurate documentation in the booking systems while