Remote Travel Experience Specialist

Manatal; Lyon; Remote; EUR 37.000 - 50.000; Vollzeit

Benefits dieser Stelle

Fully remote

Travel perks and discounts

Training and ongoing support

Career growth

Zusammenfassung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings, provide destination information, and follow up to ensure client satisfaction, while maintaining accurate

Qualifikationen

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Aufgaben

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Kenntnisse

Communication

Customer service

Organization

Tech-savvy

Remote work

Tools

Booking systems

CRM tools

Jobbeschreibung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings, provide destination information, and follow up to ensure client satisfaction, while maintaining accurate