Remote Travel Concierge — Luxury Booking & Client Care

Manatal; Lille; Remote; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

100% remote work environment

Professional growth opportunities

Travel perks & industry discounts

Team training & development

Zusammenfassung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifikationen

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable and proactive with the ability to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solution-focused thinking.
• Maintain accurate documentation and update booking systems.

Kenntnisse

Excellent communication

Customer service

Organizational skills

Tech-savvy

Reliable & proactive

Interest in travel

Jobbeschreibung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and delivering exceptional customer experiences.