Remote Travel Experience Specialist

Manatal; Toulouse; Remote; EUR 37,000 - 50,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel perks

Career growth

Training & support

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone who loves travel and delivering high-quality service.

You will handle inquiries by phone, email, and chat, assist with bookings and changes, share destination information, and maintain accurate client records while collaborating with a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Organization

Remote work

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone who loves travel and delivering high-quality service.

You will handle inquiries by phone, email, and chat, assist with bookings and changes, share destination information, and maintain accurate client records while collaborating with a supportive team.