Remote Travel Concierge & Client Experience Lead

Manatal; Bordeaux; Remote; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients through every stage of their travel journey in a fully remote capacity. You will handle bookings, provide destination information, and ensure a seamless experience for high-end travelers.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with strong communication and organizational skills to

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written

Customer service experience

Organizational skills

Tech-savvy / quick to learn systems

Multitasking

Travel interest

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients through every stage of their travel journey in a fully remote capacity. You will handle bookings, provide destination information, and ensure a seamless experience for high-end travelers.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with strong communication and organizational skills to