Remote Luxury Travel Concierge & Support Specialist

Manatal; Montpellier; Remote; EUR 25,000 - 38,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth

Access to travel perks and industry–or

discounts

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative to support clients throughout the travel journey from booking to post-trip follow-up. This remote, client-facing role emphasizes personalized, high-quality service for luxury and leisure travel.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering outstanding experiences while using modern booking platforms.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent communication

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative to support clients throughout the travel journey from booking to post-trip follow-up. This remote, client-facing role emphasizes personalized, high-quality service for luxury and leisure travel.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering outstanding experiences while using modern booking platforms.