Remote Travel Concierge for Luxury Journeys

Manatal; Nice; Remote; EUR 37,000 - 54,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks and discounts

Job summary

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to assist clients throughout their travel journey. You will handle inquiries, changes, and cancellations, while delivering a seamless, personalized experience across channels.

This remote role emphasizes attention to detail, hospitality, and exceptional service in travel planning. You will work with a client-facing team to ensure high-quality outcomes and ongoing customer delight.

Qualifications

• Excellent verbal and written communication abilities.
• Experience in travel, hospitality, or service roles preferred.
• Strong organization and attention to detail.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, and requests.
• Provide accurate information on destinations, requirements, and policies.
• Confirm itineraries and coordinate booking details for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and solutions-focused approach.
• Maintain documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel interest

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to assist clients throughout their travel journey. You will handle inquiries, changes, and cancellations, while delivering a seamless, personalized experience across channels.

This remote role emphasizes attention to detail, hospitality, and exceptional service in travel planning. You will work with a client-facing team to ensure high-quality outcomes and ongoing customer delight.