Remote Tech Support Specialist (France) - AI SaaS Platform

Jobgether SRL; France; Remote; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Remote working opportunity

Competitive salary package

Job summary

Jobgether SRL is seeking a Technical Support Specialist based in France to troubleshoot complex platform issues across integrations, APIs, messaging, and AI features. You will operate in a follow-the-sun support model, conduct hands-on debugging, and lead live sessions to resolve high-impact cases.

You will work with Product, Engineering, and external partners to reproduce bugs, create clear guidance for customers, and contribute to internal knowledge sharing.

Qualifications

• Experience in a technical support role within a SaaS, telecommunications, or platform-based company.
• Strong troubleshooting and analytical skills, with methodical investigation of complex problems.
• Hands-on experience with APIs and webhooks.
• Familiarity with Postman or similar API testing tools.
• Experience using browser developer tools or HAR files for debugging.
• Excellent written and verbal communication skills in English.
• Ability to explain technical concepts clearly to non-technical customers and stakeholders.
• Strong organizational skills to manage multiple investigations concurrently.

Responsibilities

• Own escalated technical investigations and deliver effective customer support.
• Collaborate with Product and Engineering to reproduce bugs and diagnose issues.
• Diagnose integration issues across platforms like Salesforce, HubSpot, Zendesk, Zoho, and Monday.com.
• Examine API calls, webhooks, logs, and authentication settings to resolve problems.
• Use Postman and browser tools to reproduce platform behavior and issues.
• Support AI-powered features such as transcription and AI-generated summaries.
• Explain findings in clear language and maintain stakeholder communications.
• Train frontline teams and contribute to internal knowledge base.

Skills

API troubleshooting

Customer communication

Analytical thinking

Tools

Postman

HAR files

Browser developer tools

Datadog

Looker

Salesforce

HubSpot

Zendesk

Jira

Confluence

Job description

Jobgether SRL is seeking a Technical Support Specialist based in France to troubleshoot complex platform issues across integrations, APIs, messaging, and AI features. You will operate in a follow-the-sun support model, conduct hands-on debugging, and lead live sessions to resolve high-impact cases.

You will work with Product, Engineering, and external partners to reproduce bugs, create clear guidance for customers, and contribute to internal knowledge sharing.