Remote Cloud Support Engineer: AI-Driven Incident Ownership

Jobgether SRL; France; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first environment

Global teams

Flexible working hours

Professional development

AI tooling access

Job summary

Jobgether SRL is seeking a Technical Support Engineer based in France to own customer-impacting incidents from initial investigation through resolution. You will work with Linux, networking, databases, and APIs, collaborating with developers, product teams and account managers in a remote-first, AI-enabled environment.

This role offers continuous learning, meaningful ownership, and the chance to directly improve the customer experience at scale.

Qualifications

• Bachelor’s degree in CS or related field with 3+ years in technical/support.
• Hands-on Linux administration in CentOS/RHEL environments.
• Strong networking knowledge: TCP/IP, routing, subnetting.
• SQL skills with PostgreSQL/MySQL/Oracle.
• Experience with REST, SOAP, JSON, XML; OAuth/SAML.
• Experience with web hosting infrastructure and APIs.
• Excellent written and spoken English; remote collaboration.
• Strong incident-management, problem-solving and prioritization.

Responsibilities

• Own end-to-end technical support tickets from investigation to resolution.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose complex issues using Linux, logs, networking, databases and APIs.
• Maintain customer communications with timely updates per SLAs.
• Collaborate with developers, product teams, and account managers.
• Document investigation steps and resolutions; build KB articles.
• Stay current with platform and tools; contribute to AI-assisted troubleshooting.
• Support and contribute to projects that improve support effectiveness.

Skills

Linux admin

Networking

SQL

APIs

OAuth/SAML

Web hosting infra

English

Incident management

Remote work

AI tools usage

Education

Bachelor's in CS or related field

Tools

CentOS/RHEL

PostgreSQL

MySQL

Oracle

REST/SOAP/XML

Job description

Jobgether SRL is seeking a Technical Support Engineer based in France to own customer-impacting incidents from initial investigation through resolution. You will work with Linux, networking, databases, and APIs, collaborating with developers, product teams and account managers in a remote-first, AI-enabled environment.

This role offers continuous learning, meaningful ownership, and the chance to directly improve the customer experience at scale.