Cloud Support Engineer: AI-Powered Troubleshooting

Lever, Inc.; France; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Remote-first work environment

AI tooling access

Flexible hours

Job summary

Lever, Inc. is seeking a Technical Support Engineer based in France. This customer-facing role focuses on reliability of a cloud-commerce platform, owning incidents end-to-end and communicating updates throughout the process.

You will work with Linux, networking, databases, APIs, and cloud tech in a remote-first environment, collaborating with developers, product and account teams to resolve complex issues and drive customer satisfaction.

Qualifications

• 3+ years of experience in technical or support engineering.
• Strong Linux system administration experience (CentOS/RHEL).
• Networking knowledge: TCP/IP, routing, addressing.
• SQL skills for PostgreSQL/MySQL/Oracle.
• Experience with APIs and integrations (REST, SOAP, JSON, XML, XML-RPC); OAuth/SAML.
• Experience in web hosting or similar infrastructure.
• Strong English communication; able to explain technical issues to customers.
• Analytical, problem-solving, incident-management; work independently in a remote environment.
• Experience with Java, Python, or C++ is a plus.
• Kubernetes experience is an additional advantage.

Responsibilities

• Own technical support tickets end-to-end from investigation to resolution.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose issues using Linux, logs, monitoring, networking, databases, and APIs.
• Maintain clear customer communications and timely updates per SLAs.
• Collaborate with developers, product teams, and accounts to resolve issues.
• Document investigation steps, resolutions, and technical details.
• Create and improve technical notes and knowledge-base articles.
• Stay current with platform tech and support processes through training.
• Contribute to projects to improve support effectiveness and customer satisfaction.
• Explore AI tools to improve troubleshooting and automation.

Skills

Linux administration

Networking

SQL skills

APIs & integrations

English communication

Incident management

Remote work mindset

Kubernetes

Java/Python/C++ knowledge

Education

Bachelor’s degree in Computer Science/Engineering

Tools

CentOS/RHEL

PostgreSQL

MySQL

Oracle

REST/SOAP APIs

Job description

Lever, Inc. is seeking a Technical Support Engineer based in France. This customer-facing role focuses on reliability of a cloud-commerce platform, owning incidents end-to-end and communicating updates throughout the process.

You will work with Linux, networking, databases, APIs, and cloud tech in a remote-first environment, collaborating with developers, product and account teams to resolve complex issues and drive customer satisfaction.