Remote SaaS Customer Support Agent (Onboarding & Helpdesk)

Jobgether; France; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Remote work 100%

Competitive salary

Paid vacation 24 days

Paid sick leave 10 days

Professional development opportunities

Medical expense budget

Job summary

Jobgether is seeking a Customer Support Agent based in France for a 100% remote role supporting an international SaaS platform. You will assist customers via live chat and email, onboard new users, troubleshoot issues, and relay feedback to Product and Engineering.

Ideal candidates have 2+ years in customer support, strong English (C1), and familiarity with ticketing tools. The role emphasizes problem-solving, independence, and collaboration with global teams.

Qualifications

• 2+ years in customer support or similar role.
• Advanced written English (C1) with strong communication skills.
• Experience with live chat and email support preferred.

Responsibilities

• Respond to inquiries via live chat and email with prompt, clear solutions.
• Troubleshoot issues and escalate bugs to internal teams as needed.
• Guide new users through onboarding and platform features.
• Maintain professionalism and high customer satisfaction standards.

Skills

English (C1)

Customer-focused

Clear communication

Tools

Intercom

Zendesk

Jira

Salesforce

Job description

Jobgether is seeking a Customer Support Agent based in France for a 100% remote role supporting an international SaaS platform. You will assist customers via live chat and email, onboard new users, troubleshoot issues, and relay feedback to Product and Engineering.

Ideal candidates have 2+ years in customer support, strong English (C1), and familiarity with ticketing tools. The role emphasizes problem-solving, independence, and collaboration with global teams.