Head of Global Support - Remote AI Wellness

Jobgether; France; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Leadership ownership

Budget for tools & team growth

Paid vacation (20 days)

Paid sick leave

Growth opportunities

Job summary

Jobgether, a partner company, seeks a Head of Support based in France to lead a remote, multinational team for AI-powered wellness products. You will own the support strategy and operations across all channels, focusing on subscription experiences, retention, and customer satisfaction.

This role requires 5+ years in customer support leadership, strong KPI discipline, and hands-on tooling with Zendesk, Front or Intercom. Fully remote with global impact and growth opportunities.

Qualifications

• Five+ years leading a customer support team.
• Experience in subscription-based B2C products.
• Strong KPI know-how and data-driven decision making.
• Experience implementing support tooling and automation.
• Fluent English written and spoken.

Responsibilities

• Own the overall support strategy and day-to-day operations across channels.
• Lead a remote, multinational team and drive development.
• Define and monitor CSAT, response times, and revenue-related metrics.
• Build and improve SLAs, knowledge bases, and QA frameworks.
• Oversee subscription management, refunds, and billing issues.
• Translate support insights into product and marketing actions.
• Manage budget and resource planning.
• Ensure data privacy in sensitive health-related topics.

Skills

Leadership

Customer support

Analytics

English (C1)

Remote team management

Tools

Zendesk

Front

Intercom

Automation tools

Stripe/PayPal knowledge

Job description

Jobgether, a partner company, seeks a Head of Support based in France to lead a remote, multinational team for AI-powered wellness products. You will own the support strategy and operations across all channels, focusing on subscription experiences, retention, and customer satisfaction.

This role requires 5+ years in customer support leadership, strong KPI discipline, and hands-on tooling with Zendesk, Front or Intercom. Fully remote with global impact and growth opportunities.