Remote Integration Engineer: API Onboarding & Support

Constructor; France; Remote; EUR 62,000 - 80,000; Full time

Benefits offered by this job

Fully remote team

Home office stipend

Apple laptops provided

Training budget

Maternity & Paternity leave

Diversity & Inclusion

Job summary

Constructor is seeking an Integration Engineer to support e-commerce customers in integrating their sites with the Constructor platform. You will guide onboarding, educate on APIs and libraries, and troubleshoot integration challenges alongside Customer Success teams.

You will also configure product catalogs, facets, and search settings, while serving as the liaison between customers and internal resources to ensure smooth integrations and documentation improvements.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

REST APIs

API guidance

Communication

Problem solving

Detail oriented

Tools

Debugging tools

Open source libs

JavaScript

Job description

Constructor is seeking an Integration Engineer to support e-commerce customers in integrating their sites with the Constructor platform. You will guide onboarding, educate on APIs and libraries, and troubleshoot integration challenges alongside Customer Success teams.

You will also configure product catalogs, facets, and search settings, while serving as the liaison between customers and internal resources to ensure smooth integrations and documentation improvements.