EMEA Technical Integration Specialist - Remote

Constructor; France; Remote; EUR 62,000 - 80,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation

Work from home stipend

Apple laptops provided

Training and development budget

Regular team offsites

Job summary

Constructor is seeking a Technical Integration Specialist to help hundreds of millions of users by guiding e-commerce partners through integration with our AI-first search platform.

You will provide onboarding support, educate on REST-based APIs and libraries, and troubleshoot integration issues with cross-functional teams. This remote role emphasizes proactive problem-solving and clear customer communication.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Provide first-level technical support to customers as they integrate their websites and mobile apps with Constructor's platform.
• Guide customers on API usage and open source libraries; educate on API and library integration.
• Troubleshoot integration issues alongside Customer Success teams.
• Assist with index configuration, catalog uploads, facets, sort orders, and retrieval of results.
• Communicate clearly with customers and other technical resources; document interactions and solutions for onboarding and support docs.

Skills

REST APIs

Communication skills

Problem solving

Detail oriented

Proactive issue resolution

Tools

Postman

JSON/CSV formats

Browser dev tools

Job description

Constructor is seeking a Technical Integration Specialist to help hundreds of millions of users by guiding e-commerce partners through integration with our AI-first search platform.

You will provide onboarding support, educate on REST-based APIs and libraries, and troubleshoot integration issues with cross-functional teams. This remote role emphasizes proactive problem-solving and clear customer communication.