Implementation Engineer - Merchant Onboarding & Go-Live

Checkout.com; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Checkout.com is seeking an Implementation Engineer to join our Merchant Experience team. You will help customers go-live, provide guidance, and maintain a strong feedback loop to improve our product suite.

The role requires customer focus, technical savvy, and experience with SaaS, REST APIs, and logs analysis. You will collaborate with product, engineering, and account teams to deliver smooth integrations.

Qualifications

• In-depth knowledge of SaaS products, web services and APIs.
• Strong ability to read and interpret server logs and troubleshoot issues.
• Experience in managing technical customer onboarding or projects.
• Proficient in handling REST HTTP APIs and debugging integration problems.
• Bilingual French/English communication with solid business sense.
• Ability to coordinate projects and deliver customer-ready integrations.

Responsabilités

• Provide technical support to merchants during their implementation of ProcessOut.
• Plan and manage their project of implementing the solution.
• Answer all merchants’ integration-related questions, including configuration, debugging, documentation, testing, and go-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking).
• Partner with account managers, technical support, and engineers to resolve issues during trials or post-implementation.
• Interact with Product/Engineering teams to propose improvement ideas.
• Advise Management on project statuses and potential issues impacting customer satisfaction.
• Multitask across multiple projects and integrations for key customers.
• Maintain and update merchant-facing documentation to reduce friction during implementation.

Connaissances

SaaS knowledge

REST APIs

Web services

Logging analysis

French/English

Project management

Outils

Golang

Description du poste

Checkout.com is seeking an Implementation Engineer to join our Merchant Experience team. You will help customers go-live, provide guidance, and maintain a strong feedback loop to improve our product suite.

The role requires customer focus, technical savvy, and experience with SaaS, REST APIs, and logs analysis. You will collaborate with product, engineering, and account teams to deliver smooth integrations.