Remote Multilingual Support Agent - Greece Relocation

Cross Border Talents; Paris; Remote; EUR 20,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

Relocation support

Career development

Hybrid and international workplace

Job summary

Cross Border Talents seeks a Customer Support representative fluent in French, Italian or Spanish and proficient in English to join a global online community. This remote role is based in Greece, with relocation support and a flexible hybrid-friendly culture.

You will deliver empathetic user assistance, apply community standards, and help resolve account issues while leveraging data to improve workflows. Training and career development are provided.

Qualifications

• French, Italian or Spanish at C1-C2 level (native or near-native).
• English at B2 or higher.
• Excellent interpersonal and communication skills with empathy.
• Data-driven mindset and attention to detail.

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Skills

French language

Italian language

Spanish language

English language

Job description

Remote French OR Italian OR Spanish Customer Support with relocation to Greece

Job Openings Remote French OR Italian OR Spanish Customer Support with relocation to Greece

About the job Remote French OR Italian OR Spanish Customer Support with relocation to Greece

About the Role

Become part of a team that prioritizes empathy, excellence, and innovation!
Were seeking a Customer Service Representative to support a global online community. In this position, you will help to create meaningful digital experiences by delivering high-quality, compassionate support to users around the world. Your role will be essential in fostering community trust and ensuring every user feels acknowledged, respected, and assisted. Enjoy the freedom of working remotely from anywhere in Greece, whether in a lively city or on a beautiful island and immerse yourself in the country's rich culture and stunning landscapes while advancing your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Requirements

• French ORSpanish OR Italian: C1-C2 level (native or near-native).
• English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).
• Performance bonus
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions.
• Location: Work remotely from anywhere within Greece

Why Join Us

Be part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.