Remote Multilingual Support Agent - Greece Relocation

Cross Border Talents; Paris; À distance; EUR 20 000 - 40 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Relocation support

Career development

Hybrid and international workplace

Résumé du poste

Cross Border Talents seeks a Customer Support representative fluent in French, Italian or Spanish and proficient in English to join a global online community. This remote role is based in Greece, with relocation support and a flexible hybrid-friendly culture.

You will deliver empathetic user assistance, apply community standards, and help resolve account issues while leveraging data to improve workflows. Training and career development are provided.

Qualifications

• French, Italian or Spanish at C1-C2 level (native or near-native).
• English at B2 or higher.
• Excellent interpersonal and communication skills with empathy.
• Data-driven mindset and attention to detail.

Responsabilités

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Connaissances

French language

Italian language

Spanish language

English language

Description du poste

Cross Border Talents seeks a Customer Support representative fluent in French, Italian or Spanish and proficient in English to join a global online community. This remote role is based in Greece, with relocation support and a flexible hybrid-friendly culture.

You will deliver empathetic user assistance, apply community standards, and help resolve account issues while leveraging data to improve workflows. Training and career development are provided.