French-Speaking Customer Support in Athens — Flexible Hours

Cross Border Talents; Paris; Sur place; EUR 15 000 - 19 000; Plein temps

Avantages offerts par ce poste

Salary: 1100 EUR gross monthly x 14

Performance bonus: up to 200 EUR per月

Work Schedule: rotative shifts

Relocation assistance

Training and career development

International work environment

Résumé du poste

Cross Border Talents is seeking a Customer Service Representative in Athens to support a global user base with empathy and accuracy. The role requires exceptional interpersonal skills and fluency in French (C2) and English (B2).

You will resolve issues, enforce community standards, analyze trends, and contribute to process improvements while enjoying relocation assistance and ongoing training. Relocation assistance is provided for candidates outside Greece, and you will work in a dynamic,

Qualifications

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in French(C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

Responsabilités

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and Escalate complex issues to the global team when necessary.

Connaissances

Interpersonal skills

French (C2)

English (B2)

Description du poste

Cross Border Talents is seeking a Customer Service Representative in Athens to support a global user base with empathy and accuracy. The role requires exceptional interpersonal skills and fluency in French (C2) and English (B2).

You will resolve issues, enforce community standards, analyze trends, and contribute to process improvements while enjoying relocation assistance and ongoing training. Relocation assistance is provided for candidates outside Greece, and you will work in a dynamic,