Remote Customer Success Manager – Shipping & Logistics SaaS

BuyCo; Paris; Remote; EUR 52,000 - 76,000; Full time

Job summary

BuyCo is seeking a Customer Success Manager to join our Operations team in Paris. You will manage a portfolio of customers, run quarterly business reviews, capture feedback, and align with Sales, Product and Tech to drive adoption and renewals.

The role requires deep logistics knowledge and fluency in French and English, with a strong track record in upsell/cross-sell within a SaaS context. The position offers a full-time CDI contract with remote work options and a competitive salary based on

Qualifications

• Fluency in French and English.
• Experience in SaaS environments.
• Track record in upsell/cross-sell.

Responsibilities

• Manage a portfolio of customers and ensure success metrics.
• Conduct quarterly business reviews (QBRs) with customers.
• Capture feedback and translate into product and process improvements.
• Collaborate with Sales, Product and Tech to drive adoption and renewals.

Skills

French

English

Upsell/Cross-sell

Education

Bachelor's degree or equivalent

Job description

BuyCo is seeking a Customer Success Manager to join our Operations team and support rapid growth. You will manage a portfolio of customers, run QBRs, capture feedback, and align with Sales, Product and Tech to drive adoption and renewals. The role requires deep logistics knowledge and fluency in French and English, with a strong track record in upsell/cross-sell within a SaaS context. The position offers a full-time CDI contract, remote work options, and a competitive salary with a performance