Remote Founding Account Manager — Fintech Payments

Fipto; Paris; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Equity BSPCE

Remote-friendly policy

8–12 RTT days per year

Job summary

Fipto is seeking an Account Manager to build and own the post-sale relationship with strategic PSP and large corporate clients. You will design an AM function from scratch, drive retention and expansion, and collaborate with Sales, Product, Operations and Compliance.

You will report to the Head of People and help define processes, governance, and playbooks while establishing a scalable, data-driven approach to client success across a growing fintech platform.

Qualifications

• 5+ years in Account Management, Customer Success, or a commercial client-facing role, ideally in Payments, FinTech, or a related B2B financial services environment.
• Proven track record of growing revenue within existing accounts through up-sell, cross-sell, and renewals.
• Experience navigating complex enterprise accounts with multiple stakeholders across technical, legal, compliance, and finance functions.
• Comfort building from scratch: you've created processes, playbooks, or frameworks in a previous role, not just inherited them.

Responsibilities

• Own a portfolio of strategic PSP and large-corporate clients, acting as their trusted advisor and primary contact at Fipto.
• Develop and execute tailored account growth plans to identify and close up-sell and cross-sell opportunities.
• Lead contract renewals and commercial negotiations with C-level stakeholders to maximise client lifetime value.
• Build senior, long-term relationships that turn strategic clients into Fipto advocates and references.
• Define and document Fipto's AM playbook from the ground up: account segmentation, health scoring, CRM hygiene, and onboarding-to-AM hand-off process.

Skills

Account Management

Customer Success

Revenue growth

Stakeholder management

Tools

HubSpot

Salesforce

Job description

Fipto is seeking an Account Manager to build and own the post-sale relationship with strategic PSP and large corporate clients. You will design an AM function from scratch, drive retention and expansion, and collaborate with Sales, Product, Operations and Compliance.

You will report to the Head of People and help define processes, governance, and playbooks while establishing a scalable, data-driven approach to client success across a growing fintech platform.