Founding Account Manager – FinTech Payments (Remote)

Fipto; Paris; Sur place; EUR 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Swile lunch vouchers

Alan private health insurance

Partial reimbursement of commuting

Résumé du poste

Fipto is seeking a founding Account Manager to build the post-sale AM function from scratch. You’ll own the client relationship end-to-end, drive retention and expansion, and lay the foundations for a scalable AM motion across PSPs and large corporates.

You will work with Sales, Product, Operations, and Compliance to resolve client needs, define playbooks, and ensure a data-driven approach to portfolio health. Fluency in English and French is required.

Qualifications

• 5+ years in Account Management, Customer Success, or a commercial client-facing role in Payments, FinTech, or related B2B financial services.

Responsabilités

• Own a portfolio of strategic PSP and large-corporate clients, acting as trusted advisor and primary contact.
• Develop and execute tailored account growth plans to identify up-sell and cross-sell opportunities.
• Lead contract renewals and negotiations with C-level stakeholders to maximise CLV.
• Build long-term relationships that turn clients into Fipto advocates.
• Define and document AM playbook: segmentation, health scoring, CRM hygiene, onboarding-to-AM hand-off.
• Track portfolio health, retention metrics, and expansion pipeline with data-driven decisions.
• Collaborate with Sales, Product, Operations, and Compliance to resolve client needs.
• Feed client insights into the Product roadmap.
• Establish regular QBR cadence and commercial review rhythm.
• Lay groundwork for future AM team with clear processes for onboarding new hires.

Connaissances

Negotiation with C-level

Analytical mindset

CRM proficiency

Crypto/blockchain knowledge

Relationship management

Strategic thinking

Cross-functional collaboration

English & French fluency

Outils

HubSpot

Salesforce

Description du poste

Fipto is seeking a founding Account Manager to build the post-sale AM function from scratch. You’ll own the client relationship end-to-end, drive retention and expansion, and lay the foundations for a scalable AM motion across PSPs and large corporates.

You will work with Sales, Product, Operations, and Compliance to resolve client needs, define playbooks, and ensure a data-driven approach to portfolio health. Fluency in English and French is required.