Senior Account Manager – Enterprise

Jobtailor; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Payplug is seeking an experienced Account Manager to identify growth opportunities with merchants, design strategic financial proposals, and lead C‑level reviews to demonstrate payment-related growth. You will act as a trusted advisor, deliver market insights, and optimize payment flows through data-driven analyses.

The role requires strong negotiation and relationship-building skills, with a track record of managing long-term accounts and driving revenue growth within the FinTech/payments

Qualifications

• Minimum 5 years in Account Management or Strategic CS in FinTech/payments (PSP, orchestrator, PayFac…).
• Strong business sense and refined negotiation skills.

Responsabilités

• Identify growth opportunities within merchants and build trusted relationships as primary payment partner.
• Design compelling financial proposals and business cases tailored to complex architectures.
• Lead high-level strategic meetings with C‑level to show Payplug's impact on P&L and growth.
• Provide market insights and cutting-edge payments expertise as a trusted advisor.
• Analyze account KPIs (acceptance rate, fraud, etc.) to anticipate risks and optimize payment flows.
• Map complex needs and assess ROI to align Payplug offerings with merchant business goals.

Connaissances

Account management

Strategic CS

Negotiation

Data analysis

Business acumen

Persuasion

Relationship building

Growth mindset

Description du poste

• Identify growth opportunities within your merchants (subsidiaries, new brands, migration of volumes from competitors) and build a strong, trust-based relationship to become their primary payment partner.
• Use commercial acumen to design compelling financial proposals and business cases tailored to your clients' complex architectures.
• Lead high-level strategic meetings (C‑level) where you demonstrate Payplug's direct impact on their P&L (conversion gains, reduction in fraud), turning each review into a business growth opportunity.
• Become your merchants' indispensable trusted advisor by providing market insights and cutting‑edge payments expertise.
• Accurately analyze account KPIs (acceptance rate, fraud, etc.) to anticipate risks and optimize current payment flows.
• Map and escape your merchants' complex needs internally, rigorously assessing their business relevance and ROI for Payplug.

Requirements

• You have at least 5 years of experience in Account Management (AM) or Strategic CSM, ideally within the FinTech/payments ecosystem (PSP, orchestrator, PayFac…).
• You have strong business sense and refined negotiation skills.
• You can spot growth opportunities where others see routine operations, and you have a genuine appetite for building offers and pricing mechanisms.
• Able to dive into payment data to extract compelling, indisputable commercial arguments.
• Your organization enables you to manage long-running accounts and complex ramp‑up cycles methodically.
• You combine excellent active listening with strong persuasion skills to influence strategic decisions of finance or e‑commerce directors at major accounts.
• Winning share of flows takes time and strategy. Your tenacity and resilience are among your key strengths.

Core Competencies

Demonstrates expertise in Account Management and Strategic Customer Success within the FinTech and payments ecosystem, leveraging strong business acumen and negotiation skills to drive growth and optimize payment solutions for clients.