Remote Customer Experience Leader

Jobgether; France; Remote; EUR 88,000 - 96,000; Full time

Job summary

Jobgether is seeking a Customer Experience Manager based in France. You will lead customer-centered research, analyze experiences, and drive improvement initiatives across product, technology, and operations.

The role supports CX strategy with hands-on delivery, including workshop facilitation, prioritization, and roadmapping of customer-centered solutions. You will collaborate with senior leaders to identify gaps, translate insights into actionable recommendations, and measure impact on

Qualifications

• Five+ years in Customer Experience or related field.
• Bachelor's degree or equivalent combination of experience.
• Proven lead in customer research, journey mapping, and insights-driven improvements.
• Strong qualitative research planning, interviews, synthesis, and recommendations.
• Knowledge of journey mapping, service blueprinting, process mapping, VoC, surveys, and CX metrics.
• Data fluency with survey data, dashboards; proficient in Excel; mixed evidence approach.
• Excellent facilitation, stakeholder management, and cross-functional collaboration.
• Ability to influence decisions without formal authority.
• Strong written, visual, and verbal communication; executive reporting.

Responsibilities

• Apply CX practices to complex business challenges and measure impact.
• Conduct customer and stakeholder research using qualitative, surveys, and data.
• Synthesize findings into themes and connect to business context.
• Lead current and future-state journey mapping and service blueprinting.
• Facilitate design-thinking workshops and prioritization exercises.
• Build roadmaps translating findings into clear requirements and next steps.
• Lead cross-functional workshops with leadership, product, and operations teams.
• Communicate findings clearly to diverse audiences and align stakeholders.

Skills

CX research

journey mapping

facilitation

stakeholder influence

data analysis

executive communication

Excel data usage

Education

Bachelor's degree or equivalent

Tools

Power BI

Tableau

Qualtrics

Medallia

SurveyMonkey

Alchemer

UserTesting

ServiceNow

SharePoint

Job description

Jobgether is seeking a Customer Experience Manager based in France. You will lead customer-centered research, analyze experiences, and drive improvement initiatives across product, technology, and operations.

The role supports CX strategy with hands-on delivery, including workshop facilitation, prioritization, and roadmapping of customer-centered solutions. You will collaborate with senior leaders to identify gaps, translate insights into actionable recommendations, and measure impact on