Remote Customer Success Manager — AI-Driven B2B Growth

Jobgether; France; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Europe/LatAm welcome (Colombia favored

Full-time

Overlap with NA ET

AI-powered reporting tools

Job summary

Jobgether is seeking a Customer Success Manager to foster trusted relationships with B2B clients and translate complex performance data into strategic, actionable plans. You will align SEO, PPC, content, and AI-driven search strategies to drive visibility, traffic, and leads, while coordinating cross-functional teams to meet client objectives.

This fully remote role requires five hours of overlap with North American Eastern Time.

Qualifications

• At least 3 years of experience in customer success or account management within a digital marketing agency, SEO or SaaS company, or similar B2B service business.
• Working knowledge of SEO and PPC, including Google Ads and Microsoft Ads, with an interest in AI-powered search, GEO and AEO.
• Ability to interpret GA4, Google Search Console, and dashboard data, identify performance changes, and explain their causes and implications.
• Strong data storytelling skills, with the ability to present clear, persuasive insights to business owners and senior decision-makers.
• Hands-on experience using AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, combined with the judgment to verify outputs and take responsibility for client-facing content.
• Experience managing projects through ClickUp or comparable platforms such as Asana or Monday.
• Familiarity with CRM systems, particularly HubSpot, and the ability to maintain accurate client and project information.
• Confidence handling challenging client conversations, managing expectations, addressing scope creep, and supporting at-risk renewals.
• Professional fluency in written and spoken English, with the communication skills required to work with North American clients.
• Ability to work remotely with at least five hours of overlap with North American Eastern Time.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact and trusted advisor for assigned clients. Lead regular check-ins, monthly reporting meetings, and quarterly business reviews to demonstrate progress and establish priorities for the next 90 days.
• Performance Analysis and Reporting: Interpret data from GA4, Google Search Console, Google Ads, Microsoft Ads, HubSpot, and agency reporting platforms. Explain performance trends, their business implications, and recommended next steps in clear, accessible language.
• SEO, PPC, and AI Search Strategy: Help clients understand developments in traditional and AI-powered search, including AI Overviews, zero-click results, and citations in tools such as ChatGPT and Perplexity. Connect GEO, AEO, SEO, and PPC performance to visibility, qualified traffic, leads, and cost per lead.
• Content and Conversion Optimization: Align content strategies with client objectives, identify gaps affecting search visibility, and flag situations where increased traffic or advertising clicks fail to generate more leads. Coordinate conversion rate optimization improvements with web teams.
• Customer Retention and Account Health: Monitor account performance, customer sentiment, and retention indicators. Develop recovery plans for accounts at risk, elevate accounts that remain in critical status for more than 30 days, and identify opportunities for account expansion.
• Project and Delivery Coordination: Translate client success plans into actionable ClickUp projects with clear owners, milestones, and deadlines. Coordinate SEO, PPC, content, web, and development teams while managing expectations, scope, and profitability.
• CRM and Workflow Management: Maintain accurate and up-to-date HubSpot records, automate repetitive reporting and follow-up activities, and use AI-powered tools to improve operational efficiency.
• Client Communication and Escalation: Address concerns proactively, manage difficult conversations, resolve escalations, and ensure that clients receive timely, accountable responses.
• Performance Ownership: Contribute to customer satisfaction, NPS, retained revenue, and account expansion through strong relationships and measurable client outcomes.

Skills

Customer success

Account management

Digital marketing

Data storytelling

SEO

PPC

AI tools

HubSpot

ClickUp

Asana

Monday

GA4

GSC

Google Ads

Microsoft Ads

ChatGPT

Claude

Gemini

Tools

HubSpot

ClickUp

Asana

Monday

GA4

GSC

Google Ads

Microsoft Ads

ChatGPT

Claude

Gemini

Job description

Jobgether is seeking a Customer Success Manager to foster trusted relationships with B2B clients and translate complex performance data into strategic, actionable plans. You will align SEO, PPC, content, and AI-driven search strategies to drive visibility, traffic, and leads, while coordinating cross-functional teams to meet client objectives.

This fully remote role requires five hours of overlap with North American Eastern Time.