AI-Ready Customer Success Manager (Remote, 8–20h/wk)

10x Team B.V; France; Hybrid; EUR 83,000 - 138,000; Part time

Benefits offered by this job

Free AI Academy access

Job summary

10x Team seeks a senior freelance Customer Success Manager who will help train AI-driven customer management systems. You will review AI outputs, refine engagement strategies, and craft realistic customer scenarios across EU/UK contexts.

Ideal candidates work 8–20 hours weekly, remotely, with strong independence and critical feedback skills, contributing to real-world AI-driven customer success at scale.

Qualifications

• Senior-level customer success experience within the EU or UK.
• Experience advising on, developing, and executing CS strategies.
• Ability to evaluate client engagement processes and compliance.

Responsibilities

• Review and refine AI-generated outputs related to customer success and engagement.
• Evaluate AI responses for accuracy and practicality in client contexts.
• Draft realistic customer scenarios based on direct experience.
• Create scenario variations from different stakeholder perspectives.
• Identify gaps or weak reasoning in AI-generated CS content.

Skills

Customer success

Client engagement

Independent work

Feedback & critique

Tools

CRM software

Job description

10x Team seeks a senior freelance Customer Success Manager who will help train AI-driven customer management systems. You will review AI outputs, refine engagement strategies, and craft realistic customer scenarios across EU/UK contexts.

Ideal candidates work 8–20 hours weekly, remotely, with strong independence and critical feedback skills, contributing to real-world AI-driven customer success at scale.