Remote 2nd-Level E-Banking Support – German & French

Jobgether; France; Remote; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Fully Remote

Freelance opportunity

International work environment

Technical exposure

Professional development

Cross-functional collaboration

Process improvement

Immediate availability

Job summary

Jobgether seeks an experienced i2nd Level Supporter - E-banking for a remote freelance role based in France. You will deliver advanced technical assistance for digital banking services, handling incidents with structured troubleshooting and coordinating with internal teams and external partners.

You will communicate in German and French, ensuring high service standards and clear guidance. You will also help improve support processes, documentation, and tools, contributing to a fast-paced IT

Qualifications

• Several years of experience in technical customer support, ideally in a second-level support role.
• Strong knowledge of hardware and operating systems, including Windows, macOS, iOS, and Android.
• Good understanding of IT security, IAM technologies, 2FA/MFA, and directory services.
• Networking basics: LAN/WLAN, TCP/IP, routers, and modems.
• Experience with structured troubleshooting, log analysis, remote-support tools, and ticketing systems.
• Familiarity with ISP products and services.
• Excellent communication in German and French.
• Ability to work independently and manage multiple tickets.

Responsibilities

• Provide technical second-level support for digital banking services and e-banking platforms.
• Analyze, troubleshoot, isolate, and resolve technical incidents affecting banking applications.
• Manage incident and problem tickets with timely follow-up and resolution.
• Provide telephone-based customer assistance in German and French.
• Handle requests via telephone, email, and remote-access tools with adherence to SLAs.
• Prioritize, classify, and coordinate incidents by urgency and complexity.
• Escalate unresolved issues to internal or third-level teams as needed.
• Collaborate with vendors and partners to implement solutions.
• Maintain accurate documentation of cases, investigations, and resolutions.
• Contribute to improving support processes, workflows, and tools.

Skills

Technical troubleshooting

Customer service

Windows

macOS

iOS

Android

IAM technologies

2FA/MFA

Networking

Log analysis

Remote-support tools

Ticketing systems

German & French fluency

Independent work

Tools

Remote access tools

Security tooling

Job description

Jobgether seeks an experienced i2nd Level Supporter - E-banking for a remote freelance role based in France. You will deliver advanced technical assistance for digital banking services, handling incidents with structured troubleshooting and coordinating with internal teams and external partners.

You will communicate in German and French, ensuring high service standards and clear guidance. You will also help improve support processes, documentation, and tools, contributing to a fast-paced IT