Regional Customer Success Manager, Payments & Security

Mastercard Inc.

Paris

On-site

EUR 90,000 - 130,000

Full time

7 days ago

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Job summary

Mastercard Services in Paris is seeking a Regional Customer Success Manager to drive customer engagement, grow value, and ensure technical readiness for network products. The role requires strong data analytics, cybersecurity awareness, and fluency in English and French, with collaboration across cross-functional teams to maximize product value for strategic customers.

You will develop and deliver customer-centric strategies, translate complex capabilities into practical solutions, and support

Qualifications

English and French required.
Experience with data analytics and BI on cyber threats, risk and vulnerability.
Ability to translate complex technical capabilities into clear solutions.

Responsibilities

Engage customers and ensure health and value realization during network product launches.
Identify optimization opportunities to drive customer value and strategic goals.
Articulate KPIs related to cost, performance, and optimization.
Leverage Mastercard Services offerings to achieve customer goals and value.
Identify opportunities for additional Mastercard products to increase value.
Develop training materials and playbooks to support customer priorities.
Translate complex capabilities into clear, customer-centric solutions.
Gather and report customer feedback to refine value propositions.