Regional Customer Success Manager, Services

Mastercard Inc.; Paris; On-site; EUR 85,000 - 120,000; Full time

Job summary

Mastercard Inc. in Paris is seeking a Regional Customer Success Manager for Services to drive adoption and value realization of network products. You will collaborate with cross-functional teams to ensure customer health and positive outcomes.

You will translate complex technical capabilities into practical solutions, analyze customer metrics, and identify opportunities to expand Mastercard offerings while maintaining a strong, secure customer relationship across the region.

Qualifications

• Experience translating complex tech into clear customer solutions.
• Strong ability to analyze customer metrics to drive success.
• Knowledge of payments tech or cybersecurity is a plus.
• Fluency in English and French required.

Responsibilities

• Cultivate customer partnerships and manage health and value realization.
• Identify opportunities to expand Mastercard services and products.
• Develop scalable training materials and translate technical concepts for customers.

Skills

Payments tech

Cybersecurity basics

Data analytics

Customer success

Bilingual EN/FR

Tools

BI tools

Job description

Mastercard Inc. in Paris is seeking a Regional Customer Success Manager for Services to drive adoption and value realization of network products. You will collaborate with cross-functional teams to ensure customer health and positive outcomes.

You will translate complex technical capabilities into practical solutions, analyze customer metrics, and identify opportunities to expand Mastercard offerings while maintaining a strong, secure customer relationship across the region.