Production Incident Coordinator RUN SI

Keoni; Paris; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Keoni is seeking a Production Incident Coordinator to ensure operational monitoring of incidents, pre-qualification, and coordination across support, production and testing teams. The role sits in RUN control and requires strong analytical skills and clear communication with busy stakeholders.

Candidate should be proficient with Excel, Dynatrace, and JIRA, and able to organize regular briefings, track progress, and deliver reliable production status dashboards.

Qualifications

• Proven experience in production monitoring / RUN / incidents.
• Excellent analytical and information structuring skills.
• Excellent communicator able to interact with busy teams.

Responsibilities

• Monitor and manage production incidents from detection to resolution.
• Pre-qualify incidents with context analysis and scope impact.
• Coordinate with support, production, and testing to ensure timely actions.
• Produce dashboards and indicators: incident volume, resolution times, impacts.

Skills

Analytical thinking

Excellent communicator

Stakeholder coordination

Assertive follow-up

Tools

Dynatrace

Excel

JIRA

Job description

CONTEXT: Experience: 5 years and more Job Functions: Studies & Development, Production Monitoring Officer Technological Specialties: Incident Management, Reporting Skills Technologies and Tools Dynatrace Excel JIRA As part of the RUN of a complex Information System, we are looking for a Production Incident Coordinator responsible for ensuring the operational monitoring of incidents, their pre-qualification, as well as the coordination between support, production and testing teams.The role is central to the RUN control tower and requires a strong commitment, as the IT system is complex and demanding to manage. MISSIONS – Ensure efficient and structured management of production incidents. – Improve the quality of incident handling through rigorous pre-qualification. – Streamline coordination between support, production, and testing. – Provide a consolidated and reliable view of the production status. Main Missions – Monitoring and Management of Production Incidents – Monitor all production incidents (detection, qualification, follow-up). – Perform pre-qualification of incidents: context analysis, identification of the impacted scope, initial prioritization. – Verify with the support teams that: incidents are correctly described, the necessary information is present, and incidents are handled effectively. – Coordination with Support and Production – Organize regular briefing meetings with support. – Coordinate actions with the production teams for incident handling. – Monitor the progress of resolutions and follow up as needed. – Ensure consistency between reported incidents and actions taken. – Work closely with the testing teams, especially when a production incident requires a validation phase in testing or generates new anomalies. – Ensure continuity between production and testing. – Facilitation & Reporting – Organize and lead meetings to track production incidents. – Formalize and distribute meeting minutes. Produce dashboards and indicators: incident volume, resolution times, recurring incidents, and impacts on production.Desired Expertise – Proven profile in production monitoring / RUN / incidents. – Excellent analytical and information structuring skills. – Very good command of Excel (powerful tools, complex consolidations). – Comfortable with complex IT systems, requiring a significant initial investment of time and effort. – Excellent communicator, able to interact with busy teams. – Assertive personality with strong character: able to follow up, challenge, and maintain order with very busy stakeholders. – Bonus: knowledge of the insurance sector**Work location:** Europe