Coordinateur Anomalies & Tests RUN SI

Keoni; Paris; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

Keoni is seeking an experienced operational incidents professional to strengthen the governance of anomalies across RUN, testing, and production. You will monitor, analyze, and coordinate remediation of anomalies to protect delivery schedules and quality.

Strong Excel expertise and the ability to produce reliable dashboards are essential for success. You will collaborate closely with testing and production teams, project managers, and site managers to ensure timely remediation and transparent

Formación

• Proven track record in operational RUN, incident management, or IT quality.
• Strong analytical and information structuring skills.
• Excellent command of Excel with complex consolidations.
• Excellent written and oral communication skills.

Responsabilidades

• Anomaly management and monitoring.
• Track all anomalies and incidents (creation, qualification, prioritization).
• Analyze daily incidents and backlog criticality and impact on deliveries.
• Consolidate anomalies and indicators in monitoring tools.
• Coordinate testing activities with production teams and manage remediation plans.
• Organize and lead anomaly-tracking meetings and distribute reports.
• Establish and monitor correction deadlines and deliverables.
• Produce clear dashboards and provide concise incident overviews.

Conocimientos

Anomaly management

Incident management

Analytical thinking

Information structuring

Excel advanced

Herramientas

JIRA

Power BI

Dynatrace

Excel

Descripción del empleo

CONTEXT: Experience: 5+ years Job Titles/Functions: Project or Program Management, Test Lead Technological Specialties: BI, Reporting Skills : Technologies and Tools: JIRA, Power BI, Dynatrace, Excel (5 years) As part of the operational rollout of a new, complex Information System, the mission aims to strengthen the operational control tower with a role dedicated to monitoring, analyzing, and coordinating the handling of anomalies and incidents, working closely with the testing and production teams and project managers. This is not a PMO role. It is operational, strongly focused on quality, incidents, remediation, and adherence to schedules.Main responsibilities: – Anomaly management and monitoring – Track all anomalies and incidents (creation, qualification, prioritization). – Analyze: daily incidents, the backlog of anomalies, their criticality, and their impact on deliveries. – Consolidate anomalies and indicators in monitoring tools. – Test/production coordination – Coordinate testing activities with production teams, recognizing that an anomaly may emerge or reappear during the testing phase and vice versa. – Ensure consistency between detected anomalies and the delivery schedule. Coordination with site managers – Ensure that anomalies are properly handled by the responsible teams. – Define, monitor, and follow up on remediation plans. – Organize and lead meetings dedicated to anomaly tracking. – Formalize and distribute reports/minutes. – Establish and monitor correction deadlines. Reporting & communication – Produce clear and reliable dashboards. – Provide a concise and factual overview of the incident/anomaly situation. – Contribute to the facilitation of operational communities (level 2).Desired Expertise – Proven track record in operational management (RUN), incident management, or IT quality. – Strong analytical and information structuring skills. – Excellent command of Excel (powerful tools, complex consolidations). – Comfortable working in complex IT environments, requiring significant initial training. – Excellent written and oral communication skills. Key Soft Skills: Excellent communicator, able to interact effectively with busy teams. Assertive personality, with sufficient character to: challenge, arbitrate, and provide constructive feedback. Ability to manage pressure and competing priorities.**Work location:** Europe