Production Incident Control Tower Lead

Keoni; Paris; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Keoni is seeking a Production Incident Coordinator to ensure operational monitoring of incidents, pre-qualification, and coordination across support, production and testing teams. The role sits in RUN control and requires strong analytical skills and clear communication with busy stakeholders.

Candidate should be proficient with Excel, Dynatrace, and JIRA, and able to organize regular briefings, track progress, and deliver reliable production status dashboards.

Qualifications

• Proven experience in production monitoring / RUN / incidents.
• Excellent analytical and information structuring skills.
• Excellent communicator able to interact with busy teams.

Responsibilities

• Monitor and manage production incidents from detection to resolution.
• Pre-qualify incidents with context analysis and scope impact.
• Coordinate with support, production, and testing to ensure timely actions.
• Produce dashboards and indicators: incident volume, resolution times, impacts.

Skills

Analytical thinking

Excellent communicator

Stakeholder coordination

Assertive follow-up

Tools

Dynatrace

Excel

JIRA

Job description

Keoni is seeking a Production Incident Coordinator to ensure operational monitoring of incidents, pre-qualification, and coordination across support, production and testing teams. The role sits in RUN control and requires strong analytical skills and clear communication with busy stakeholders.

Candidate should be proficient with Excel, Dynatrace, and JIRA, and able to organize regular briefings, track progress, and deliver reliable production status dashboards.