Principal Solutions Architect: AI-Powered CX for Enterprises

Sprinklr; Paris; Sur place; EUR 140 000 - 190 000; Plein temps

Résumé du poste

Sprinklr is seeking a Principal Solutions Architect to lead its most strategic enterprise engagements, setting architectural direction at scale and serving as a senior technical authority across AI-driven customer engagement initiatives.

You will act as an executive advisor to large enterprise customers, own end-to-end architectural strategy for multi-year transformations, define standards for AI, data, CCaaS, and omnichannel architectures, and mentor the next generation of architects.

Qualifications

• Bachelor's degree in computer science, mathematics, or engineering; Master’s strongly preferred.
• 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
• 5+ years leading CCaaS software architecture at scale.
• Deep expertise in AI, automation, and machine learning.
• Proven leadership in multi‑cloud, hybrid cloud, and real-time data architectures.
• Strong executive presence and strategic influence.

Responsabilités

• Act as a trusted executive advisor to Sprinklr’s largest and most complex enterprise customers.
• Own end-to-end architectural strategy for large-scale, multiyear transformation programs.
• Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures.
• Serve as the final escalation point for complex integration, data, and AI challenges.
• Influence Sprinklr’s product and platform roadmap through deep customer insight.
• Establish reference architectures and best practices across the global SA organization.
• Mentor Lead and Senior Solutions Architects and elevate technical excellence.
• Represent Sprinklr as a thought leader in AI powered CX and enterprise architecture.

Connaissances

Enterprise architecture

Data architecture

CCaaS architecture

AI and ML

Leadership

Executive presence

Multi-cloud

Formation

Bachelor's degree in Computer Science, Mathematics, or Engineering

Master’s degree

Description du poste

Sprinklr is seeking a Principal Solutions Architect to lead its most strategic enterprise engagements, setting architectural direction at scale and serving as a senior technical authority across AI-driven customer engagement initiatives.

You will act as an executive advisor to large enterprise customers, own end-to-end architectural strategy for multi-year transformations, define standards for AI, data, CCaaS, and omnichannel architectures, and mentor the next generation of architects.