Paris IT Support Technician – Mac & Jira Expert

Widen the Net | B Corp™; Paris; Sur place; EUR 46 000 - 55 000; Plein temps

Résumé du poste

Widen the Net is seeking an IT Support Technician to support Paris users for a leading social networking tech company. You will be the on-site IT technician for Paris, troubleshooting Mac OS (and some Windows/Linux), handling Cisco networks, AD and digital workspace tech like Okta, Jira, Slack, Confluence, Google Workspace, backups, storage, JAMF, and AV/VC.

You will clear ticket backlogs, analyze issues, escalate when needed, and perform root-cause investigations within SLA using Jira;

Qualifications

• 1 year+ experience in IT support/service desk.
• Experience with Jira or ServiceNow.
• Good knowledge in Mac OS and Windows OS.
• Knowledge in scripting such as Python, PowerShell or automation is a big plus.
• Excellent communication and problem solving skills.
• Sociable and user friendly.

Responsabilités

• Troubleshoot Mac OS (and some Windows/Linux), Cisco network, AD and digital workspace tech (Okta, Atlassian, Slack, Confluence, Google Workspace, backups, storage, MDM like JAMF, AV/VC).
• Clear tickets backlog, analyse issues and follow up with end users.
• Escalate technical issues and work toward root cause within SLA using Jira.
• Documentation

Connaissances

Mac OS expertise

Windows OS expertise

Scripting (Python, PowerShell)

Jira

ServiceNow

Excellent communication

Problem solving

User friendly

Outils

Jira

ServiceNow

Okta

Slack

Confluence

Google Workspace

JAMF

Description du poste

Widen the Net is seeking an IT Support Technician to support Paris users for a leading social networking tech company. You will be the on-site IT technician for Paris, troubleshooting Mac OS (and some Windows/Linux), handling Cisco networks, AD and digital workspace tech like Okta, Jira, Slack, Confluence, Google Workspace, backups, storage, JAMF, and AV/VC.

You will clear ticket backlogs, analyze issues, escalate when needed, and perform root-cause investigations within SLA using Jira;