Paris IT Helpdesk Services Lead – Incident & SLA

HCLTech; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible work environment

Global career opportunities

Total wellbeing focus with collaborative initiatives

Résumé du poste

A global technology firm in Paris is seeking an experienced IT Helpdesk Services Group Manager to oversee service desk activities in the banking sector. You will ensure efficient incident management and customer satisfaction while leading a team. Candidates should have over 12 years of IT experience and be fluent in both French and English. This is a permanent, hybrid role offering a great work environment.

Qualifications

• 12+ years of IT experience.
• ITIL knowledge of V2 or V3.
• Technical helpdesk or technical call center experience is necessary.

Responsabilités

• Responsible for all activities of Service Desk during the shift.
• Drive efficiency of the Incident Management process.
• Ensure customer satisfaction by addressing complaints.

Connaissances

Fluency in French

Fluency in English

Systematic problem-solving

Interpersonal skills

Troubleshooting

Formation

IT Diploma

Outils

Windows Operating Systems

ITSM ticketing tools

Remote desktop connectivity applications

Office 2016, O365

Description du poste

A global technology firm in Paris is seeking an experienced IT Helpdesk Services Group Manager to oversee service desk activities in the banking sector. You will ensure efficient incident management and customer satisfaction while leading a team. Candidates should have over 12 years of IT experience and be fluent in both French and English. This is a permanent, hybrid role offering a great work environment.