Paris Deskside IT Support Analyst (Mid-Senior)

DGH Recruitment; Paris; On-site; EUR 40,000 - 60,000; Full time

Job summary

A staffing and recruiting firm is seeking a Deskside Support Analyst in Paris to provide high-quality technical support. Responsibilities include delivering support via phone, email, and in person, managing equipment, and contributing to service improvement initiatives. The ideal candidate should have IT support experience, strong communication skills, and technical proficiency with Windows 10 and Office 365. Fluency in English is essential, and familiarity with legal sector IT systems is a plus. This is a full-time position.

Qualifications

• Experience in IT support within a global professional services environment.
• Familiarity with legal sector IT systems is a plus.
• Technical proficiency with Windows 10, Office 365, and AV equipment.

Responsibilities

• Deliver responsive, high-quality technical support via phone, email, and in person.
• Provide expert support for hardware and software.
• Manage stock and equipment in the Paris office.

Skills

IT support experience

Strong communication skills

Customer service skills

Ability to work independently

Fluent in English

Technical proficiency

Tools

Windows 10

Office 365

Skype for Business

iPhones/iPads

Surface devices

Printers

AV equipment

Job description

A staffing and recruiting firm is seeking a Deskside Support Analyst in Paris to provide high-quality technical support. Responsibilities include delivering support via phone, email, and in person, managing equipment, and contributing to service improvement initiatives. The ideal candidate should have IT support experience, strong communication skills, and technical proficiency with Windows 10 and Office 365. Fluency in English is essential, and familiarity with legal sector IT systems is a plus. This is a full-time position.