Paris Facilities Manager: Lead IFM & Team Delivery

JLL; Paris; Sur place; EUR 60 000 - 72 000; Plein temps

Résumé du poste

JLL’s Paris-based facilities management role is being created for a maternity cover. The post oversees Total FM across France’s main and satellite offices, leading service delivery, financial control, and client stakeholder engagement to ensure resilient, high-quality workplace services.

The FM reports to the Regional Facilities Manager and supports on-site teams, performance reviews, and development. A modern, high-spec office environment and client-focused delivery are central to this role.

Qualifications

• Proven track record of supporting and leading site based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Outgoing, enthusiastic and able to engage with all stakeholders
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel, Word, Outlook) required.
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to manage multiple projects and priorities
• Technical engineering background preferably in the building services and maintenance field
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative, confidence and professionalism in all dealings.

Responsabilités

• Demonstrates a high degree of leadership, gives direction and mentors the JLL team to promote engagement, customer service excellence and client aligned delivery across all service lines, thus raising the bar for their team and suppliers alike.
• Having an operational awareness and understanding of the JLL delivery and customer needs.
• Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.
• Manages reception and oversees a handful of small Managing Agent counties
• Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery.
• Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs in ensuring timely solutions and identification and removal of potential roadblocks.
• Maintains role as Primary contact for local FCs and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s.
• Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.
• Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, event management, MAC process and shipping process.
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Connaissances

Leadership

Contract management

Team management

Vendor relationships

Financial management

Microsoft Office

Communication skills

Multi-project management

Engineering background

Stakeholder engagement

Adaptability

Initiative

Formation

Third level qualification

Description du poste

JLL’s Paris-based facilities management role is being created for a maternity cover. The post oversees Total FM across France’s main and satellite offices, leading service delivery, financial control, and client stakeholder engagement to ensure resilient, high-quality workplace services.

The FM reports to the Regional Facilities Manager and supports on-site teams, performance reviews, and development. A modern, high-spec office environment and client-focused delivery are central to this role.