CDD Facilities Manager

JLL; Paris; Sur place; EUR 60 000 - 72 000; Plein temps

Résumé du poste

JLL’s Paris-based facilities management role is being created for a maternity cover. The post oversees Total FM across France’s main and satellite offices, leading service delivery, financial control, and client stakeholder engagement to ensure resilient, high-quality workplace services.

The FM reports to the Regional Facilities Manager and supports on-site teams, performance reviews, and development. A modern, high-spec office environment and client-focused delivery are central to this role.

Qualifications

• Proven track record of supporting and leading site based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Outgoing, enthusiastic and able to engage with all stakeholders
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel, Word, Outlook) required.
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to manage multiple projects and priorities
• Technical engineering background preferably in the building services and maintenance field
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative, confidence and professionalism in all dealings.

Responsabilités

• Demonstrates a high degree of leadership, gives direction and mentors the JLL team to promote engagement, customer service excellence and client aligned delivery across all service lines, thus raising the bar for their team and suppliers alike.
• Having an operational awareness and understanding of the JLL delivery and customer needs.
• Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.
• Manages reception and oversees a handful of small Managing Agent counties
• Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery.
• Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs in ensuring timely solutions and identification and removal of potential roadblocks.
• Maintains role as Primary contact for local FCs and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s.
• Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.
• Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, event management, MAC process and shipping process.
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Connaissances

Leadership

Contract management

Team management

Vendor relationships

Financial management

Microsoft Office

Communication skills

Multi-project management

Engineering background

Stakeholder engagement

Adaptability

Initiative

Formation

Third level qualification

Description du poste

What this job involves

Role being created for a new key role based in Paris, for a new transfer of business to JLL from our client.

Facilities Manager

fixed-term - maternity cover

What this job involves

Role being created for a new key role based in Paris, for a new transfer of business to JLL from our client.

The role is site based and looking after Total FM in France (1 Main Office, 2 satellite offices and 7 Regus style offices across France). The intention of the role is to then absorb management of additional managed office as part of the FM core role. The FM is responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management and customer service delivery on their site. They will report to the Regional Facilities Manager and offer support in terms of direct reporting management line, performance review, personal development, covering leave and ad hoc support for the offices to ensure a resilient delivery of services. They will as act as the point of escalation for the customer for the Paris office. Leading, coaching and supporting the onsite team and the client Workplace strategy are key to delivering on our commitments to all stakeholders. The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed, encouraged and rewarded. We aim to provide the highest level of Workplace experience to customers, colleagues and visitors at each touchpoint.

Duties And Responsibilities

The FM is directly accountable for the following typical activities:

• Demonstrates a high degree of leadership, gives direction and mentors the JLL team to promote engagement, customer service excellence and client aligned delivery across all service lines, thus raising the bar for their team and suppliers alike.
• Having an operational awareness and understanding of the JLL delivery and customer needs.
• Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.
• Manages reception and oversees a handful of small Managing Agent counties
• Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery.
• Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs in ensuring timely solutions and identification and removal of potential roadblocks.
• Maintains role as Primary contact for local FCs and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s.
• Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.
• Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, event management, MAC process and shipping process.
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Skills

• Proven track record of supporting and leading site based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Outgoing, enthusiastic and able to engage with all stakeholders
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel, Word, Outlook) required.
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to manage multiple projects and priorities
• Technical engineering background preferably in the building services and maintenance field
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative, confidence and professionalism in all dealings.

Experience

• Third level qualified or demonstrable experience in property, facilities, and operations or engineering.
• Minimum of 5 years in related role within customer facing environment/FM.
• French and English speaker.
• Must be able to demonstrate flexibility in relation to type of works carried out and availability as critical needs arise.