Bilingual Facilities Manager: Lead Operations & Experience

JLL; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

JLL in Paris is seeking a Facilities Manager to lead all aspects of operational contract delivery, including day-to-day site operations, hard and soft services, and financial management. You will report to the Senior Facilities Manager and support the onsite team to ensure resilient service delivery and strong client satisfaction.

The role requires French and English fluency, pro‑active leadership, and hands-on teamwork.

Qualifications

• Previous experience of working within a high profile corporate environment.
• Fluency in French and English.
• Pro‑active and hands on – happy to support other Team members.
• Knowledge of Facilities Management processes preferable.
• IT Skills, Outlook, Excel, Word.

Responsabilités

• Demonstrates a high degree of leadership.
• Having an operational awareness and understanding of the JLL delivery and customer needs.
• Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.
• Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery.
• Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team.
• Acts as go‑to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs and AFMs in ensuring timely solutions and identification and removal of potential roadblocks.
• Maintains role as Primary contact for local FCs and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s.
• Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.
• Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, and shipping process.
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Connaissances

Fluency in French

Fluency in English

IT Skills

Outlook

Excel

Word

Excellent communication skills

Organisational skills

Customer service background

Initiative

Outils

MS Office

Description du poste

JLL in Paris is seeking a Facilities Manager to lead all aspects of operational contract delivery, including day-to-day site operations, hard and soft services, and financial management. You will report to the Senior Facilities Manager and support the onsite team to ensure resilient service delivery and strong client satisfaction.

The role requires French and English fluency, pro‑active leadership, and hands-on teamwork.