Senior Facilities Manager

JLL; Paris; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive work culture

Total Rewards programme

Career development opportunities

Job summary

A global real estate services firm in Paris is seeking a Senior Facilities Manager to oversee facilities services across multiple client sites. The candidate will be responsible for strategic leadership, client relationship management, and operational excellence. You will lead a high-performing team while ensuring delivery of facilities initiatives that meet contractual KPIs. Fluency in French and English is required along with a strong background in managing complex client relationships and financial acumen.

Qualifications

• 6+ years of progressive experience in facilities management leadership roles within large commercial organisations.
• Proven track record of managing complex client relationships across multiple levels.
• Fluency in French and English.
• Strong financial acumen with experience managing large operational and capital budgets.
• Advanced knowledge of building systems and workplace strategies.

Responsibilities

• Oversee strategic oversight and leadership of all facilities services across client sites.
• Establish and maintain high-level client relationships.
• Develop and implement property-specific operating strategies.
• Mentor and develop the facilities management team.
• Implement governance frameworks for contractual compliance.

Skills

Client relationship management

Operational leadership

Financial acumen

Strategic thinking

Problem-solving

Communication skills

Job description

Senior Facilities Manager – JLL, Paris, France

We are looking for a Senior Facilities Manager for our Workplace Management business line.

The Senior Facilities Manager (SFM) based in Paris, France is responsible for strategic oversight and leadership of all facilities services across multiple client sites. This role requires exceptional client relationship management and operational leadership to ensure delivery excellence across the portfolio.

The SFM will establish and maintain high-level client relationships, develop strategic facilities initiatives, and oversee the implementation of property‑specific operating strategies that meet or exceed contractual KPIs and SLAs.

The SFM serves as the senior point of contact for client leadership, responsible for portfolio‑wide performance, budget management, and team leadership. This position requires developing and implementing best practices, driving continuous improvement initiatives, and representing JLL as a trusted advisor in the client's business and real estate decision‑making processes. The SFM will also mentor and develop the facilities management team within their Region to ensure consistent service delivery excellence.

What This Job Involves

Strategic Leadership & Client Relationship Management

• Build and maintain relationships with Client Site country teams (Country Manager, HR, Finance, Legal, IT, etc.)
• Develop and lead strategic facilities initiatives aligned with client's business objectives
• Present at comprehensive internal Monthly/Quarterly/Annual Business Reviews (QBR/ABR) to account leadership team
• Support client with landlords and vendors to ensure optimal service delivery and cost management
• Serve as a trusted advisor to clients on facilities best practices, innovations, and industry trends

Portfolio Management & Operational Excellence

• Implement strategic sourcing strategies in collaboration with JLL procurement teams
• Participate in complex project initiatives including major renovations, relocations, and system upgrades
• Design and implement strategic space planning solutions to optimise client workplace environments
• Direct the development and maintenance of business continuity and emergency response plans

Financial & Contract Leadership

• Develop strategic cost‑saving initiatives and sustainability programs for the Region
• Participate in contract negotiations and relationship management with key strategic vendors
• Implement governance frameworks to ensure contractual compliance and risk management in partnership with the EMEA Risk and Compliance Lead for the designated Region
• Own forecasting for capital planning and operational budgeting for the designated Region
• Ownership of internal and external financial KPIs and Budgets for the designated Region
• Ownership of Compliance/Safety/Finance/Sourcing/Operational Objectives for the designated Region

Team Leadership & Development

• Build, lead, and mentor a high‑performing team of facilities professionals
• Establish performance objectives and career development paths for team members
• Foster a culture of innovation, continuous improvement, and client‑focused service delivery
• Develop succession plans and identify high‑potential talent within the team
• Lead change management initiatives to support evolving client requirements

Every day is different, and in all these activities, we'd encourage you to show your strategic thinking and innovation.

Sounds like you? To apply you need to have:

• 6+ years of progressive experience in facilities management leadership roles within large commercial organisations
• Proven track record of managing complex client relationships across multiple levels
• Fluency in French and English
• Strong financial acumen with experience managing large operational and capital budgets
• Advanced knowledge of building systems, workplace strategies, and facilities best practices
• Experience implementing technology solutions to enhance facilities management operations
• Strategic thinking capabilities with the ability to translate business objectives into operational strategies
• Exceptional leadership skills with proven ability to develop high‑performing teams
• Good communication and presentation skills for engaging with executive‑level stakeholders
• Advanced problem‑solving abilities with expertise in developing innovative solutions to complex challenges
• Demonstrated experience in leading major facilities projects and change management initiatives

What You Can Expect From Us

• You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe. Where like‑minded people work naturally together to achieve great things.
• Our Total Rewards programme reflects our commitment to helping you achieve your ambitions in career, recognition, well‑being, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

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