Onsite 2nd Line IT Support Technician (Mobile)

Amentum; France; Remote; EUR 38,000 - 52,000; Full time

Job summary

Amentum is seeking a dynamic IT 2nd Line Support Technician to join our on-site enterprise IT support team. The role is highly mobile, alternating between Amentum sites to ensure service continuity for end users.

The successful candidate will have L2 IT support experience, a proactive attitude, and be prepared to engage with BRM and Service Desk functions to improve guidance materials and training videos.

Qualifications

• ITIL service management qualification is required.
• Prince2 project management qualification is desirable.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Hands-on, L2 end-user IT Support.
• Diagnose and resolve hardware and software issues.
• Deliver technical training and education to end-users as part of our Tech Bar programme.
• End User Compute (EUC), Networking, Applications (incl. M365), Printing, UC including video conferencing, fixed and mobile telephony.
• Act as local hands & eyes support for other second and third-line colleagues.
• Assist with IT security incidents.
• Manage stock inventory of IT equipment.
• Proactively suggest and implement service improvements.

Skills

Customer service

Troubleshooting

EUC environments

Azure

Microsoft 365

Video conferencing

IT ticketing systems

Networking basics

SCCM

Intune

Active Directory

Education

ITIL service management qualification

Prince2 project management qualification

Tools

SCCM

Intune

Active Directory

M365 admin center

Job description

Amentum is seeking a dynamic IT 2nd Line Support Technician to join our on-site enterprise IT support team. The role is highly mobile, alternating between Amentum sites to ensure service continuity for end users.

The successful candidate will have L2 IT support experience, a proactive attitude, and be prepared to engage with BRM and Service Desk functions to improve guidance materials and training videos.