Onsite Technology Support Analyst

H-Tech Supports; Thonon-les-Bains; On-site; EUR 26,000 - 36,000; Full time

Job summary

H-Tech Supports is seeking an Office IT Infrastructure Support professional in Thonon-les-Bains, France. The role focuses on hands-on troubleshooting of desktops, laptops, printers, and peripherals across Windows, macOS, and Linux environments, with provisioning and deprovisioning duties and daily user assistance.

You will coordinate with Level 2 support, manage network-related issues, and contribute to office moves, hardware refresh projects, and on-site maintenance tasks within a fast-paced,

Qualifications

• Hardware and software troubleshooting.
• Strong communication and customer service skills.

Responsibilities

• Desktop, laptop, printer, and peripheral troubleshooting for end users.
• Windows, macOS, and Linux user support responsibilities.
• Device provisioning and deprovisioning processes.
• Day-to-day IT user assistance and issue resolution.

Skills

Hardware troubleshooting

Software troubleshooting

Strong communication skills

Customer service skills

Job description

• Desktop, laptop, printer, mobile device, and peripheral troubleshooting.
• Windows, macOS, and Linux support.
• Device provisioning and deprovisioning.
• User support for day-to-day IT issues.
• Coordination with Level 2 support teams.

Office IT Infrastructure Support

• Troubleshooting network connectivity issues (LAN/Wi-Fi).
• Installation and support of switches, routers, and access points.
• Printer, AV equipment, and digital signage support.
• Smart office and facility technology support.
• Vendor coordination and onsite maintenance assistance.

Asset Management

• Hardware asset registration, tagging, imaging, and inventory management.
• Asset audits and compliance activities.
• Device redeployment, disposal, and warranty coordination.
• Inventory reporting and stock management.

Project-Based Site Support

• Office moves and workstation relocations.
• Hardware refresh projects.
• Support for business events, demonstrations, and local IT initiatives.

Skills Required

• Hardware and software troubleshooting.
• Strong communication and customer service skills.