2nd-Line Desktop Support Engineer – 6-Month Onsite Lille

Talantir; Lille; On-site; EUR 23,000 - 30,000; Full time

Job summary

Talantir is seeking a skilled Level 2 IT Support Specialist to provide advanced technical assistance to users onsite in Lille. This 6-month fixed-term role focuses on diagnosing complex issues, maintaining strong client relationships, and ensuring timely resolution of support tickets.

You will work closely with L1 support and vendors, troubleshoot hardware, software, and networking problems, and contribute to knowledge base and processes to improve service continuity.

Qualifications

• Proven experience in IT support or a similar role.
• Strong knowledge of hardware, software, and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide second-level IT support via phone, email, or remote access tools.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Escalate complex problems to higher-level teams when necessary.
• Establish and maintain strong client relationships by delivering excellent service and clear communication.
• Document incidents and resolutions, and contribute to knowledge base and best practices.
• Ensure tickets are resolved within defined SLA timelines.

Skills

IT support

Hardware knowledge

Software knowledge

Networking concepts

Troubleshooting

Communication

Team collaboration

Tools

Remote support tools

Ticketing systems

Job description

Talantir is seeking a skilled Level 2 IT Support Specialist to provide advanced technical assistance to users onsite in Lille. This 6-month fixed-term role focuses on diagnosing complex issues, maintaining strong client relationships, and ensuring timely resolution of support tickets.

You will work closely with L1 support and vendors, troubleshoot hardware, software, and networking problems, and contribute to knowledge base and processes to improve service continuity.