Multilingual CS Rep (French/Italian/Spanish) - Remote

ST Global Talent Connect; Paris; Remote; EUR 18,000 - 24,000; Full time

Job summary

ST Global Talent Connect is hiring multilingual Customer Service Representatives to work remotely from Greece, with on-site/remote flexibility. Required languages include French, Italian, or Spanish at C1, plus English at B2+. Start ASAP and join our Trust & Safety support team focusing on high-quality, empathetic user assistance.

You will learn platform guidelines, apply policies, and help maintain safe, positive experiences for users worldwide.

Qualifications

• Fluency in French, Italian, or Spanish at C1 and strong English at B2+.
• High school diploma required; higher education or military experience is a plus.
• Experience in customer service, moderation, or BPO is advantageous.
• EU citizenship or valid Greek residency.

Responsibilities

• Assist users with empathy and professionalism, ensuring high-quality support.
• Gain knowledge of platform guidelines, community standards, and internal policies.
• Make thoughtful and fair decisions to support a positive user experience.
• Maintain a warm and respectful tone in all communication.
• Investigate account issues, review user reports, and moderate sensitive content.
• Share ideas to improve processes and enhance customer experience.
• Identify behavioral trends and help refine internal procedures.
• Review flagged content with care, accuracy, and discretion.
• Contribute to improvements in operational efficiency and quality.

Skills

French (C1)

Italian (C1)

Spanish (C1)

English (B2+)

Education

High school diploma

Job description

About the job Multilingual Customer Service Reps On-site/Remote (Greece-based)

Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP

Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!

Your Responsibilities

As part of our Trust & Safety support team, you will:

️ Assist users with empathy and professionalism, ensuring high-quality support.

Gain deep knowledge of platform guidelines, community standards, and internal policies.

️ Make thoughtful and fair decisions to support a positive user experience.

️ Maintain a warm and respectful tone in all written and verbal communication.

Investigate account issues, review user reports, and moderate sensitive content.

Share ideas to improve processes and enhance the customer experience.

Identify behavioral trends and help refine internal procedures.

️ Review flagged content with care, accuracy, and discretion.

Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).

Analytical Thinking: Ability to assess complex situations and apply policy appropriately.

Education: High school diploma required; higher education or military experience is a plus.

Experience: Previous customer service, moderation, or BPO experience is an advantage.

Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.

EU citizenship or valid Greek residency

Why Join Us?

At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.

If you are empathetic, detail-oriented, and ready to make a difference in the online spacewe want to hear from you!

Apply today and be part of a mission to shape a better digital world.