Spanish-Speaking Content Review & Community Support Specialist

Cross Border Talents; Paris; On-site; EUR 10,612 - 12,711; Full time

Benefits offered by this job

Flight ticket (EU)

Airport pickup

Relocation support

Job summary

Cbtalents is hiring a Spanish-speaking Content Review & Community Support Specialist to join our remote team. You will review user-reported content, respond to inquiries, and ensure policy compliance across platforms.

The role requires native Spanish (C2) and good English (B2), and prefers up to 1 year in a BPO or similar setting. The position offers full-time employment with remote work from Greece and a gross monthly salary of €1,045 plus a monthly bonus.

Qualifications

• Native-level Spanish language required.
• Good English (B2 or higher) required.

Responsibilities

• Assist users with inquiries with empathy, accuracy, and timely responses.
• Stay informed about platform standards and policy updates.
• Make balanced decisions based on established guidelines.
• Investigate and resolve issues reported on the platform.
• Enforce Terms of Use by monitoring reports of policy abuse.
• Analyze data to identify trends and risks in workflows.
• Provide high-quality written and verbal support.
• Escalate sensitive cases to the appropriate teams.
• Work with market-specific insights to improve support processes.
• Maintain cultural awareness of the region you support.

Skills

Spanish (C2)

English (B2)

Job description

Spanish-Speaking Content Review & Community Support Specialist

Job Openings Spanish-Speaking Content Review & Community Support Specialist

About the job Spanish-Speaking Content Review & Community Support Specialist

Location:anywhere in Greece

Work Model: remote

Schedule: MondaySunday, rotating shifts between 07:0022:00

Language: Spanish (C2) + English (B2)

Training: 1 week (paid)

Visa Support: Not provided

Relocation: Provided for candidates relocating from within the EU

Employment Type: Full-time

About the Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.

You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

Assist users by handling inquiries with empathy, accuracy, and timely responses

Stay informed about platform products, community standards, and policy updates

Make balanced, well-reasoned decisions based on established guidelines

Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)

Enforce platform Terms of Use by monitoring reports of potential policy abuse

Analyze data and identify trends, inefficiencies, or risks in workflows

Provide high-quality written and verbal support

Escalate sensitive cases to the appropriate teams

Use market-specific insights to improve user support processes

Maintain cultural awareness of the region you support, ensuring consistent and fair policy application

Language Requirements:

Native-level Spanish (C2)

Good English communication skills (B2 or approved equivalent test result)

Analytical Skills:

Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)

Experience:

Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)

High cultural awareness regarding the supported market/region

Department Workstreams

You may be assigned to one of several workflow areas, such as:

Business Integrity (moderately sensitive content)

Content Moderation (including reviewing images, ads, videos, and comments)

Intellectual Property Review

User Support (chat/email)

Policy Enforcement & Operations

Product Operations (gathering training data, reviewing videos, etc.)

Gross monthly salary: 1,045

Performance bonus: Up to 160 per month

Agency contract: Yes

Brand use: No

Relocation Package (for eligible candidates)

Flight ticket (within the EU)

Airport pickup

Work-from-home conditions:

If relocating: WFH location is Athens

If local: WFH can be anywhere within Greece

Accepted Documents

Full-purpose or Specific-purpose work permit card

Certificate of Protection (refugees)

Strong interpersonal and communication skills

High attention to detail

Empathy and emotional resilience

Ability to make sound decisions while following policy guidelines

Comfort working with potentially sensitive content

Motivation to contribute to a safer online community